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Location Mombasa
Job Category Office & Admin
Work Type Internship & Volunteer
Salary Not specified
Requirements
Some key responsibilities include:
- Deliver excellent customer service, at all times
- Assist in keeping the hotel reception area clean and tidy, at all times
- Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
- Administer all reservations, cancellations and no-shows, in line with company policy
- Keep up to date with current promotions and hotel pricing, to provide information to guests, on request.
- Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety
- Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment
- Provide reports, as required, for housekeepers and management
- Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services
Key attributes
- Able to remain calm under pressure and problem solve accordingly.
- Be able to communicate as clearly and concisely as possible, whether face to face, over the phone or via email.
- Must be smart and have a presentable personality.
- Friendly & with outstanding people skills.
- Demonstrate merit and ability in their work performance and results
Academic and work experience
- A diploma in a business related field from a recognized institution.
- Must have excellent computer skills especially Ms excel, Ms word, Email
Academic qualifications
- High School diploma
If you believe you possess the above qualifications, send your CV and scanned copies of your certificates
Only shortlisted candidates will be contacted.
This job was first listed on BrighterMonday
Direct URL to this job http://www.brightermonday.co.ke/113803
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